Do I need an appointment? Do you take walk-ins?
No, appointments are not necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 years of age must have a valid photo ID to tour the community. No tours after dark.
Why do your prices have ranges?
The price ranges depend on the size of the unit (1, 2, or 3 bedroom) and the level of the building it is on. The first floor units are sub-level so they are less expensive monthly.
What is the application fee and is it refundable?
Application fees are $50.00 per person ages 18 and older occupying the apartment. You may pay this fee online by credit card, a small fee will apply, or you can pay by check online- for no fee. All application fees are nonrefundable.
How do I apply?
On our website there are two ways to apply: Applications may be found under the “floor plans” tab of our property website, or on our website on the main screen in the upper right hand corner you can click on appliccants to start your application account. You may also stop in the office for a paper application during business hours.
Which utilities do I pay?
Residents are responsible for paying electric to Kansas City Power & Light. Our community charges a flat rate for water, sewage, trash and pest control fees, depending on the size of the apartment that you pick.
What is the security deposit?
Security deposits for a 1-bedroom will start out at $100, for a 2-bedroom it will start out at $200 and for a 3-bedroom it will start out at $300. The security deposit may be raised up to a full month’s rent or anything in between - based off of credit, background, rental and employment history checks.
When is my rent payment due?
Rent is always due on or before the first of the month.
What day of the month am I liable for a late charge?
Rent is always due on the first and a $100 late fee is assessed on the 6th of every month and another $100 late fee is assessed on the 11th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You can also opt in for our paylease card option. This card allows you to be able to pay rent with cash at local business and it applies to your rent here with us. Call the office for more details on the paylease card.
What kind of pets do you allow? How many pets may I have?
Our community allows up to 2 pets in each home. Cats and dogs, are both allowed. We require a nonrefundable fee of $300 for 1 pet and $400 for 2 pets. Monthly pet rent is $25 for 1 pet and $40 for 2 pets. No breed or weight restrictions! Pet interview may be required.
If I get a job transfer, can I break the lease?
Yes, there is a lease break option. We require a 60-day notice before vacating your apartment, and the lease buy-out fee is 2 times the rent amount.
How can I refer a friend?
If you love The Hills Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Spectrum is our preferred provider, but we also offer Google Fiber.
Can I grill on property?
Grilling on balconies and near the buildings is prohibited. However, you may use our on-site charcoal grills located throughout the property.
I’m locked out of my apartment. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. If you are locked out after hours you will need to contact your local locksmith (copies of new keys will need to be provided to the office).
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee. Your mail keys are replaced at the post office, so you will need to contact them for replacement