Do I need an appointment? Do you take walk-ins?
No, appointments are not necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 years of age must have a valid photo ID to tour the community. No tours after dark.
Why do your prices have ranges?
The price range varies on the size of the unit (1, 2, or 3 bedroom) as well as location. The garden level homes do not have outside space and rent at a lower rate.
What are the application fees and are they refundable?
Application fees are $50.00 per person ages 18 and older occupying the apartment. You may pay this fee online for no cost, using your checking account and routing number or by credit card (a small fee would apply). All application fees are nonrefundable.
How do I apply?
All applications are submitted online through the website. You can access the application by selecting "apply now" on the home screen; or you can visit the floor plans, choose which one works best for you, and then click apply. You can view our available units here.
What utilities do I pay?
Residents are responsible for paying for electric services through Evergy. A flat rate for water, sewage, trash and pest control fees will be charged by and paid to the property. The rate varies depending on the size of the apartment that you choose.
What is the security deposit?
Security deposits for a 1-bedroom will start out at $100, for a 2-bedroom- $200 and for a 3-bedroom, $300. The security deposit can range all the way up to be equal to one month's rent- based off of credit, background, rental and employment history screening.
When is my rent payment due?
Rent is always due on or before the first of the month.Including Holidays or Weekends.
When is my rent considered late and how much are the late fees?
Rent is always due on the first. A $100 late fee will be applied on the 6th of every month, and another $100 late fee is assessed on the 11th of every month if any balance is remaining (even Sundays and holidays).
How do I pay my rent?
Rent may be paid by using your same online account that you used to apply.You can access the link from the property website, on the home page labeled as Resident Portal. Online payments can be made by using your checking account and routing number at no additional cost or with a credit card for a minimal fee. There is also available a Cashpay Paylease Card that can be taken to a variety of local business and the money posts directly to your account after payment is made. Contact the office for more details.
What kind of pets do you allow? How many pets may I have?
This property allows for up to 2 pets in each home, cats or dogs. We require a nonrefundable fee of $300 for 1 pet and $400 for 2 pets. Monthly pet rent is $25 for 1 pet and $40 for 2 pets. No breed or weight restrictions! Pet interview may be required and vet records must be provided prior to the pets' move in.
If I get a job transfer, can I break the lease?
Yes, there is a lease break option. We require a 60-day notice prior to vacating your home, and a buy out fee that is equal to 2 months' rent.
How can I refer a friend?
If you love The Hills Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
Work order requests can be made online through your resident portal, via email or you may reach out to the office staff. For after hour emergencies - please call the emergency maintenance number.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice prior to move-out (rent is charged through this time period)- whether in the middle of your lease agreement or if your lease is set to expire- a 60 day notice is still required.
Do you have cable/Internet services?
Yes, Spectrum is our preferred provider, but we also offer Google Fiber.
Can I grill on property?
You will not only have access to our full outdoor kitchen, but there are multiple BBQ Picnic Areas staged throughout the property for your conveinience. Please note - storing or grilling on a balcony or patio is not authorized according to the local fire marshal.
I’m locked out of my apartment. What do I do?
If you are locked out during business hours; come to the office to be let back into your home. If locked out after hours, please contact your local locksmith (copies of new keys will need to be provided to the office). Maintenance is not authorized to respond for lockouts.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made during business hours for a small fee. All mail keys are replaced through/at the post office.